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Here at A Strings we are totally committed to protecting the privacy of our site visitors and customers. As customers of other websites, the A Strings team fully appreciate and respect the importance of privacy on the Internet. We will not disclose information about our customers to third parties except where necessary part of providing a service to you, and would only do so with your express permission. 

Your Consent

When you place an order online we will need to know your name, contact details, address and delivery address. This will ensure that the orders are processed and delivered correctly. As of the time of writing, all online payments are handled by externally by Paypal, and we do not collect or process any payment details directly.

We do not sell, rent or trade information about you. As required by the UK Data Protection Act 1998, we follow strict security procedures to ensure that stored information is not accessible by unauthorised persons.

Checking Your Details

Making the enhancements and changes that we felt were necessary to move the site forward, we are using a new platform and so we will need you to re-register with us. It’s a straight forward process and will take no more than a couple of minutes – click here to get going. This also means that your wish lists will need refilling!

Cookies

Like the majority of online retailers, our site uses cookies to help provide a high-quality browsing experience. Cookies are small text files stored on your device that contain the data required to do things like keep you logged in and add items to your basket, and to help us track which pages on our site are popular by feeding data anonymously to Google Analytics. 

We do not currently use any of the advertising features of Google Analytics, and do not currently store any information in cookies that would require consent under current GDPR legislation. If this changes in the future, we will request permission from users before any potentially personally identifiable information is collected, and customers will not be required to opt-in to advertising features to continue using the website. 

Contacting Us

We are always pleased to hear from our customers, even if it’s a complaint! We want to ensure our customers are completely satisfied so you return to the site and recommend us. If you have any further questions or feedback please contact us, either via this form, or via email, telephone or social media.